Only applicants from locations above will be considered. Alight Solutions Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. You will be notified during the hiring process which checks are required by the position. Alight Solutions hiring Customer Care Representative - Bilingual Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Posting id: 823465203. We strive for Excellence Every Day by collaborating with our clients and colleagues. * PEOPLE MATTER is one of our company s core values. Alight is committed to the continued development of our colleagues. Location View similar Customer Service / Guest Services jobs below. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. We reward continuous improvement and encourage you to own your own development. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Customer Care Representative, Human Resources - Charlotte, NC at Alight Livelihoods Assistant at Alight Uganda - Jobweb Uganda The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our story starts with a simple universal truth: Every business is a people business. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. New York Equal Pay for Equal Work Act Statement. Every colleague shapes how Alight can become better, stronger and brighter together. Customer Care at Alight Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Alight Solutions Customer Care Representative Reviews Know Your Worth. Bilingual (English/Spanish) Customer Care Rep - Virtual. We are Alight Solutions. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Apply for Sr. Help us reimagine how people and organizations thrive! Learn more at . Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Find out if you meet the requirements! disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Customer Care Representative, Human Resources, Orlando, FL at Alight Customer Care Representative, Human Resources - Virtual Job in Tampa * A demonstrated successful work history in customer service, insurance, or related field. Health, Dental, Vision, Life Insurance and more. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Our story starts with a simple universal truth: Every business is a people business. This job listing has expired and the position may no longer be open for hire. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. 1999 - Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. We strive for Excellence Every Day by collaborating with our clients and colleagues. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Take the first step today by joining our talent community. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Travel The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.
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