var m3_r = Math.floor(Math.random()*99999999999); You need to call ebay. And we had to let him. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. There is no more seller protection. See our seller protection policy to find out how to qualify to give a partial refund. I've tried sending messages, and all he says is "it doesn't work". if (!document.MAX_used) document.MAX_used = ','; If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You accept returns in your policy and the buyer changed their mind about a purchase. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. The seller responds to the buyer's request. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Keep in mind that some returns can remain open for up to 35 business days. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Proof of delivery for returned items You can also open your Returns dashboard and select View return details from beside the item. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. I have a chrome plugin that replaces buyer with seller and seller with buyer. eBay may step in without the buyer asking, if the seller didn't respond to the return request. document.write ("?zoneid=2"); You can also find more information in our full article below. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. You can also use this option if you want to offer to let them exchange the item. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Select the percent you want to deduct from the refund amount. Read our most popular questions and answers about handling return requests from your buyers. See our Condition of returned items policy. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. See Evidence of successful delivery to the authenticator below. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. You are not alone. eBay closes the case. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. eBay may hold the return request open for up to 35 business days after the date the return was accepted. So let me get this straight? When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. In some cases, your response options may differ. Some returns may remain open for up to 35 business days. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. How to return an item on eBay if the seller is refusing to accept the If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. This is at the seller's discretion. On our second correspondence the buyer replied, "unfortunately doesn't work for me. If the buyer does not ship the return by the specified date, eBay may close the return request. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. I recently asked eBay this exact same question. In some cases, eBay may automatically accept the return on the seller's behalf. Buyer is asking for a refund because he can't figure out how to use it. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Read our article on, Need help with return shipping? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Should I wait for the seller to contact me? A Not as Described case does not require you to return the item at your expense. How to handle a return request as a seller | eBay As a no returns seller, I still get the option to accept a SNAD. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. But I certainly won't be surprised if I have to allow a return anyway. the seller life. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Thanks for being honest about this. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Whats the point of offering sellers the option of not taking returns. Our video below also shows the steps you can take to offer a partial refund on eBay. See ourpartial refund guidelines. You don't accept returns in your policy and the buyer changed their mind about a purchase. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. '&charset='+document.charset : (document.characterSet ? Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Yes I understand how a snad works. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. ,
